Management automation of RMA
Author: Colin
1. Definition of RMA: The defective product should be returned to PSI after shipping 3 months.
When the customer proposes that the product has quality problems and needs to be returned, the company shall analyze the data provided by the customer and authorize the customer to return the defective products if the company agrees to return the products and considers that it is really the responsibility of the company.
2. Usually, RMA is divided to two types:
  • Return for repair: the customer does not deduct the payment, but the returned products must be repaired within a certain period, and then be returned to the customer.
  • Return for credit: the customer deducts the payment directly, and the returned products do not returned to the customer.
  • PSI will consider to charge repairing Fees if the RMA products is over 1 year.
3. In order to control RMA products of each customer more conveniently, PSI specially established RMA maintenance management module in MIS system, as shown in the following figure:
Following the specific operation instructions:
3.1. RMA maintenance return: it used for the engineering unit after the completion of RMA maintenance. The maintenance result will remain protected in the MIS system to convince for all units and customers to inquire in the future. As shown in the figure below.

Customer can see the detective reason and replace material details, etc.

3.2. RMA test and maintenance report: according to different conditions, such as login date, maintenance date, customer, RMA number, finished product serial number, product name specification, status and so on. Screen out the corresponding results, and output Word or Excel file report for manufacturers and customers to check. As shown in the figure below.